Philips issues recall on Dreamstation, Dreamstation Go, and System One devices
Philips is asking patients using Dreamstation, Dreamstation Go, and System One devices including all models of CPAPs and BiLevel devices to discontinue use of your device and work with your physician to discuss a risk/benefit analysis to determine the most appropriate options for continued treatment during the timeframe for repair/replacement.
Philips is recommending that customers and patients halt use of ozone-related cleaning products and adhere to their device instructions for Use for approved cleaning methods. Philips is dedicating significant time and resources to address this issue. This effort includes wide-scale, global ramping up of manufacturing, repair, services, supply chain and other functions to support the correction.
Patients - Repair/Replacement; What happens next?
At this time, we are awaiting further instruction from Philips as to timeframes for you to receive repair or replacement of your device. We will be updating affected patients by email, phone, or physical address as we receive updates from Philips.
If you are a current patient of CPAP Medical where we provided you with your Philips device, we are already coordinating with Philips for your device to be repaired or replaced as quickly as possible.
If you are a resupply patient that received your device from a different medical equipment provider, but would like us to work with you to have Philips repair or replace your device, please reach out to us with your serial number and date the other medical provider gave you the equipment
Patients - Resupply for patients continuing to use recalled devices?
As of now, we have paused resupply shipments to our patients using the affected models. Philips is recommending you to consult with your physician to determine the benefits of continuing therapy and potential risks. We are still able to provide your masks, tubing, filters, etc for your device if you continue to use therapy during this period.
If you will be continuing to use your equipment during the repair/replacement timeframe, please let us know and we will continue your resupply shipments. You can let us know via contact form
Affected device example pictures
|Dreamstation CPAP, AutoCPAP, BiPAP||Dreamstation GO CPAP, AutoCPAP||System One CPAP, AutoCPAP, BiPAP|
|Dreamstation ASV||Dreamstation S/T, AVAPS||System One ASV, S/T, AVAPS|