Philips issues recall on Dreamstation, Dreamstation Go, and System One devices

Philips is asking patients using Dreamstation, Dreamstation Go, and System One devices including all models of CPAPs and BiLevel devices to discontinue use of your device and work with your physician to discuss a risk/benefit analysis to determine the most appropriate options for continued treatment during the timeframe for repair/replacement.

Philips is recommending that customers and patients halt use of ozone-related cleaning products and adhere to their device instructions for Use for approved cleaning methods. Philips is dedicating significant time and resources to address this issue. This effort includes wide-scale, global ramping up of manufacturing, repair, services, supply chain and other functions to support the correction.

Patients - Repair/Replacement; What happens next?

At this time, we are awaiting further instruction from Philips as to timeframes for you to receive repair or replacement of your device. We will be updating affected patients by email, phone, or physical address as we receive updates from Philips.

If you are a current patient of CPAP Medical where we provided you with your Philips device, we are already coordinating with Philips for your device to be repaired or replaced as quickly as possible.

If you are a resupply patient that received your device from a different medical equipment provider, but would like us to work with you to have Philips repair or replace your device, please reach out to us with your serial number and date the other medical provider gave you the equipment

Patients - Resupply for patients continuing to use recalled devices?

As of now, we have paused resupply shipments to our patients using the affected models. Philips is recommending you to consult with your physician to determine the benefits of continuing therapy and potential risks. We are still able to provide your masks, tubing, filters, etc for your device if you continue to use therapy during this period.

If you will be continuing to use your equipment during the repair/replacement timeframe, please let us know and we will continue your resupply shipments. You can let us know via contact form

Affected device example pictures

Dreamstation CPAP, AutoCPAP, BiPAPDreamstation CPAP, AutoCPAP, BiPAPSytem One CPAP, AutoCPAP, BiPAP
Dreamstation CPAP, AutoCPAP, BiPAPDreamstation GO CPAP, AutoCPAPSystem One CPAP, AutoCPAP, BiPAP
Dreamstation ASVDreamstation S/T, AVAPSSystem One ASV, S/T, AVAPS
Dreamstation ASVDreamstation S/T, AVAPSSystem One ASV, S/T, AVAPS

Sleep therapy dedicated to serving the military and their families

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Our complete sleep therapy program

  • Patient follow-up calls for new setups and supplies
  • In-home setups
  • Home delivery of quarterly supplies
  • Specialized deployment bag including backup battery, if requested, and supplies for length of deployment/TDY
  • Online patient address change for PCSing service members secure online access

  • Access to each patient's daily compliance reports after setup
  • Easily export all patient documentation to PDF format for integration into AHLTA

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We provide comprehensive sleep therapy for the military

CPAP Medical accepts TRICARE® insurance. Our compliance program includes patient follow-up and remote access to efficacy and adherence data. Each patient is setup in the comfort of their own home at their convenience including nights and weekends.

In-network military provider for CPAP supplies.

We specialize and focus on sleep therapy for active duty & retired military service members and their families. Our patients receive quarterly replacement supplies direct to their home. As a nationwide provider, PCSing, TDY, and deployed service members will continue to receive replacement supplies sent to their home, TDY, or deployed location.

CPAP Medicals deployment kit

CPAP Medical's deployment kit

We provide specialized deployment kits for mobilizing military members. The kits include supplies for duration of deployment/TDY and the lightest portable CPAP battery back-up, if requested.

  • Provided equipment:
    • Branch specific bag: Desert digital, Army ACU, Black, Olive drab, and Woodland digital
    • Prescribed device(CPAP, AUTO, BIPAP, SV/ST) and humidifier
    • Masks, tubing and filters for duration
    • Portable battery pack, if requested

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We provide CPAP services and supplies nationwide with our headquarters in Jacksonville, Florida.

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